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FAQ
Booking a Trip
Can I pre-book a car in advance?
Can I make a booking if I don’t know my destination address?
Do I need to provide a mobile number in order to make a booking?
How long does a trip take?
How accurate are your estimated journey times?
How far in advance should I book?
Can I book a different vehicle or route for my return transfer?
Will I be dropped-off and picked up directly from my hotel or private address?
How do I book a return transfer?
I'm arriving and departing from different airports. How do I book?
Luggage & Extras
Do I need to book child seats?
Can I bring my wheelchair?
How much luggage is my group permitted?
What if I have non-standard luggage?
What if I am travelling with animals?
Pricing & Payment
Which payment options are available?
Is it safe to make a payment via your site?
When do I get charged for my ride?
What currency will I be charged in?
Can I pay the driver?
Will I have to pay extra for waiting?
Is the price for a car or per passenger?
Do I need to tip the driver?
Do you provide discounts?
How do I get a receipt?
Before Travelling
I haven't received my booking confirmation.
Do I have to print a copy of my booking confirmation?
Do I need to re-confirm my booking?
How do I know my booking was successful?
I accidentally deleted my booking confirmation.
Will I be given my driver's details?
Which car model or brand will be used?
Modifications & Cancellations
How do I cancel my booking?
What should I do if money was not refunded?
How can I change my booking?
Can I add passengers to my transfer?
My flight has been changed. What do I do?
I accidentally entered wrong details.
I made a double booking.
What happens if my travel plans change?
While Travelling
Can I have my driver's phone number?
How can I be sure my driver will pick me up?
Where will I meet my driver?
What if I can't find my driver?
How long will I wait before departure?
How long will the transfer be?
What if my flight is delayed?
What languages does the driver speak?
I’ve lost something in the car.