Privacy Policy and Cookies

1.Scope

At XXXXXXX we want all your experiences with us to be in line with our customer promises, therefore, we have made our legal content simple, straightforward and if you have any questions, we are easy to contact.

We are committed to safeguarding individual rights in accordance with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR).

2.Who are we?

XXXXXXX, VAT number XXXXXXX, has the following correspondence address XXXXXXXXXXXXXXXXXXXXXXXXXXX. We introduce customers to ground transportation services for tourist private transfers and ancillary travel related products and services. You can contact us using the details presented in our website (“Contact us”), or if you have any queries in relation to the processing of your personal data you can also contact our Data Protection Officer by emailing XXXXXXXXXX.

3.What personal data do we collect about you and why?

Booking data:

We collect a range of personal data from you such as your name, email address, phone number, flight details, number of passengers and their ages in case of children, debit card and credit card details (although we do not store your full credit, debit card or account details for security reasons), and other booking details. We need this information in order for us to fulfill our contract with you.

Queries and Complaints:

When you reach out to our Customer Service team with a query or complaint, we will log the details of your request and how it is handled in our system. For training and quality purposes, calls may be recorded based on our legitimate interest. When we process personal data related to a query or complaint, it is done with the aim of resolving customer issues, based on our legitimate interest. If you provide health-related information, we will only process that data with your explicit consent to help address your query or complaint.

Other Ancillary Products and Services:

When you book or purchase any additional services, we will request the necessary information to process your order. This may include your name, email address, phone number, number of passengers and their ages in case of children, payment details, and other related to the service. This is done to facilitate entering into or fulfilling the terms of a contract.

Location Data:

If you're using our services on a mobile device with location services enabled, we will track your location to assist you in finding nearby transportation or other relevant services. Additionally, we use your IP address to identify your country when you make a booking. This is done to fulfil or perform the terms of a contract.

Newsletters and Loyalty Programme Data:

When you join our newsletter or our Loyalty Programme, we collect and store your name, email address, phone number, username, password, and past booking references. This information is used to manage the programme, track and update your loyalty points, and inform you of any rewards. We process this data as it is necessary to fulfil our contract with you.

Email/Phone Marketing:

When we collect your email address and/or phone number, we will record your preferences regarding receiving marketing communications from us about our products, services, and those of third parties. If we have obtained your contact details while providing a service, and based on your expressed marketing preferences, we may send you information about products and services we believe may interest you. This marketing is sent either on the basis of our legitimate interests or, in some cases, with your consent.

Analysis/Reporting:

We use booking data to generate internal reports that help us evaluate our business performance. Additionally, this data is utilized for commercial analysis and forecasting future trends that may impact our operations. All processing is conducted on an aggregated basis, ensuring that your identity is not revealed in the reports or analyses produced.

Advertising:

We aim to ensure that the ads you see are relevant to your interests, whether they appear on a platform we operate, in our marketing emails, or on third-party websites. We may also use your information to display ads for carefully selected third-party products and services. While using our platform, we tailor ads to your interests based on your searches. For instance, if you’ve been searching for transfer in Porto, we may show you ads for experiences in that region both on our platform and on third-party sites. We may also use your past transactions to personalize our advertising. This data processing is based on our legitimate interest in making our advertising, and that of third parties, more effective.

Surveys:

If you agree to participate in a survey, we will process your name and email address to improve our services, based on our legitimate interest.

Fraud Detection & Prevention:

We may use your personal data to detect and prevent fraud, in line with our legitimate interest in safeguarding our operations.

Other occasions:

We may also gather information about how you use our website or app, as well as details from any messages you send via chat solutions, emails, or letters. This helps us provide better service and improve your experience.

Please note that we use your personal information to fulfil our contract with you, providing transportation services and any additional services or 'extras' available for purchase on our website or app. This includes personalizing your visits, managing your booking, and processing your payments.

Please note that we use your personal information to fulfil our contract with you, providing transportation services and any additional services or 'extras' available for purchase on our website or app. This includes personalizing your visits, managing your booking, and processing your payments.

4.Personal Data We Require You to Provide

Personal Data We Require You to Provide

5.Who do we share your personal data with?

We may share your personal data with trusted third parties for the purpose of processing and managing your booking.

We also use third-party payment processors in order to assist us with taking payments on our Platform.

We may employ the services of a third party to help us in certain areas, such as website hosting. In some cases, the third party may receive your information. However, at all times, we will act as controllers and will be responsible for the use of your information.

We may use aggregated information to track usage of our website or app, helping us improve their performance and for research and analysis purposes. This data may be shared with third parties, but it will not contain any identifiable details.

We may also share data with other technology providers to help us to secure our network, systems and emails, managing customer surveys, a platform for sending text messages to confirm bookings and third-party platforms for processing customer correspondence and data subject requests.Additionally, we have an internal and external audit function that is provided by third parties,

We may share your data with law enforcement agencies in order for them to investigate, detect or prevent possible criminal or fraudulent activity on the basis of complying with a legal obligation.

Finally, we may also use your information if we are legally required to do so, to enforce our website terms of use and other agreements, or to protect our rights.

6.How long will your information be held?

Personal data we process shall not be kept for longer than is necessary for that purpose or those purposes we obtained it for. We will generally retain your personal information for the statutory required time or as long as we have a lawful reason to, whichever is longer.

Concerning transaction data, we retain details of your bookings and your interaction with us in relation to such bookings for as long is necessary to facilitate your booking and resolve any issues that may arise.

In relation to marketing activities:

To manage legal claims, when we assess how long we keep personal data we consider whether that data may be required in order to bring or defend any legal claims. If such data is required, we may keep it until the statute of limitations runs out in relation to the type of claim that can be made (which varies from 2 years to 12 years).

7.What are your rights?

Your rights are:

Right to rectification: You have the right to request that any inaccurate data that is held about you is corrected, or if we have incomplete information you may request that we update the information such that it is complete.

Right to rectification: You have the right to request that any inaccurate data that is held about you is corrected, or if we have incomplete information you may request that we update the information such that it is complete.

8.Links

Our website includes links to other sites that we do not control and therefore, we are not responsible for the privacy policies or practices of these external websites. We strongly encourage you to review their privacy policies to understand how they collect, use, and share your information.

9.Security

We have taken appropriate reasonable technical and organisational measures designed to protect your personal data from accidental loss and from unauthorised access, use, alteration or disclosure. Such measures are reviewed periodically and adapted in line with the state of the art. The transfer of your personal data from your terminal equipment (e.g. smartphone) to us is always encrypted.

10.Cookies

A cookie is a small text file that a website stores on a user's device (such as a computer, smartphone, or tablet) when they visit the site. Cookies are used to remember information about the user's visit, such as preferences, login information, and browsing activity. This helps enhance the user experience by enabling the website to recognize returning visitors and tailor content accordingly. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.

XXXXXXX may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of XXXXXXX.COM and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using XXXXXXX.COM, you may also receive certain third-party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for advertising and personalisation.

All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

Necessary Cookies

Necessary Cookies for the basic functioning of a website. Without these cookies, the website cannot operate effectively, and users may not be able to access certain features or services. Necessary cookies support functions such as logging in and payment transactions. These cookies can only be disabled by changing your browser preferences.

Performance Cookies

Performance Cookies are used to collect data about how visitors interact with a website. Unlike necessary cookies, which are essential for basic functionality, performance cookies help enhance the user experience by providing insights into website performance and user behaviour, for example how efficiently you are able to navigate. All information these cookies collect is anonymous and is only used to improve how our website works.

Functionality Cookies

Functionality Cookies are designed to enhance the user experience by remembering user preferences and choices on a website such as your username, language or region and therefore help Us to provide you a more personalized experience and improve overall usability.

Targeting Cookies

Targeting Cookies are used to deliver advertisements that are relevant to the user based on their interests and online behaviour. These cookies help track users across different websites, allowing for personalized advertising and content and they remember that you`ve visited our website and share this information with other organisations such as advertisers.

Social Media Cookies

Social media cookies are used to facilitate the sharing of content across social media platforms. These cookies enable features such as 'like' buttons, sharing options, and the ability to log in via social media accounts. They may also track user interactions with social media, helping platforms deliver relevant ads or content based on your online behavior.

To accept cookies continue browsing our website as normal or you can manage and consent the use of cookies through our pop-up available at the first time you enter our website or go to our cookie tool for more information and preferences.

Use of Web Beacons

Some of our web pages may include electronic images called web beacons (also known as clear GIFs) that help us count the number of users visiting those pages. Web beacons collect limited information, such as a cookie number, the time and date of a page view, and a description of the page where the web beacon is located. We may also use web beacons placed by third-party advertisers. These beacons do not contain any personally identifiable information and are solely used to measure the effectiveness of specific advertising campaigns.

Third Party Advertising

We may partner with third parties to display advertisements on our site. Cookies may be associated with these ads to help advertisers track the number of anonymous users engaging with their campaigns. We do not have access to or control over the cookies placed by these third parties.

11.Changes to our Privacy Policy

We regularly review our privacy notice and will post any updates on our website.

12.Questions and complaints

If you have any queries or complaints in connection with our processing of your personal data, you can get in touch with us using the following contact: XXXXXXXXXX. Or, if you are not happy in the way XXXXXXX has handled your request, you also have the right to lodge a complaint with the Portuguese Data Protection Commission called CNPD - Comissão Nacional de Proteção de Dados - https://www.cnpd.pt/